I take the inbox, the calendar, the documents, the data, and the customer replies off your desk and hand them back scheduled, answered, and filed - so your day reads like a clean running order instead of a scramble.
Today's running order
What fills a typical dayInbox triage
Clear the overnight mail, flag what needs your decision, draft the rest.
DailyBlock on air - deep work
Documents, reporting, and the data that has to be right the first time.
On airCustomer replies
Inquiries, complaints, and order questions answered in your voice.
DailyCalendar & follow-ups
Meetings booked across time zones; nothing double-booked.
DailyThe weekly summary
What I handled, what I noticed, what is next - in one short report.
WeeklyInventory & reconciliation
Stock counts and records checked against the source.
MonthlyBook the 9:00 slot
Tell me what's filling your week. Fifteen minutes is enough to sort what I take and what you keep.
Station notes
How the programme is runThe pitch meeting
A short call to list what drains your week. I write down what I take and what stays with you.
Setting the schedule
Access, folders, templates, and a one-page SOP per task, then we agree a daily check-in.
Staying on air
A weekly summary lands in your inbox, so the running order is never a mystery.
Schedule history
Previously producedGeneral Virtual Assistant · Freelance
A small roster of shops and service businesses: inbox, calendar, customer replies, documents, data, and the weekly report that keeps everyone honest.
Front Office & Customer Service
Four years at a front desk taught the voice, the patience, and the paper trail - every request logged, every follow-up closed.
Google Workspace · Excel · Word · Canva
The everyday kit, plus a habit of writing the one-page SOP so the work outlasts the week.