Inbox & correspondence
Triage, drafted replies, follow-ups, and a clean folder at the end of the week.
Renz Aldrin Fuentes · General Virtual Assistant
Your front desk, without the front desk.
Someone to take the messages, watch the calendar, answer the customer, and file the paperwork - so your day starts with the work you meant to do.
- Desk hours
- 9:00 - 18:00 PHT, Mon - Fri · flexible overlap
- Coverage
- US, UK, and AU business hours from UTC+8
- Based
- Bacolod City, Philippines
At the desk
Six things I take off your plateCalendar & scheduling
Meetings, reminders, and time-zone maths done before the double-booking happens.
Customer care
Questions and complaints answered in your voice, then logged with the next step.
Documents & reports
Templates, SOPs, and a monthly update built from the numbers you already keep.
Data entry
Sheets cleaned and checked twice, with the source noted beside every change.
CRM & admin
Contacts updated, pipelines tidy, and the small records nobody has time for.
How the desk runs
Three steps · in orderStep 01
Sign in
A short call to list what is piling up. We write down what I take and what stays with you.
Step 02
Set the desk
Access, folders, templates, and a one-page SOP per task, so the work is never trapped in memory.
Step 03
Keep hours
A daily check-in and a weekly summary. You always know what was handled and what is next.
Recent tickets
Scope, not magic numbersA shop owner's overgrown inbox
Labels, saved replies, a follow-up list, and a one-page triage guide the owner still uses.
A consultant's double-booked week
Availability rules, buffer blocks, a shared booking page, and reminders with the client's time zone in the note.
A small team's operations summary
Data pulled from the source sheets, checked against last month, and written into a two-page update.
Sample engagements. Replace with your real work; describe scope and tools, not made-up results.
Leave a message at the desk.
Tell me what your week looks like. I will reply with what I can take, what I need from you, and when I can start.